![]() Which was most of the case on the bottom where it might touch my legs or where my hands would often touch on the backside when I adjusted the angles or was hand holding the iPad. It occurred in places where the folio touched my skin. After 4 or so months I started to notice I wrinkling on the case. I have a story about my Smart Keyboard Folio that might be worth relating here. Let this be warning for some of you who are using the iPad keyboard folio to protect it. ![]() Have we known that using the folio case as protection and as a case for the iPad we would have bought a sleeve to protect it. I asked if since normal wear and tear can void the folio case, should I put my iPad Pro with the folio case in another case to protect it but she couldn’t even answer a yes or no. When I called Apple Support and sent them pictures, a Product Specialist told us that they will follow the authorized service center assessment and I should follow the option that was provided for us. But the tear came from normal usage as she usually carry it in her bag so the corners usually gets teared from other stuff in her bag. We even have an AppleCare with the device along with the accessory. We were shown an Apple document attesting that wear and tear will void the warranty. When they examine the keyboard without even checking for diagnostics, we were told that the wear and tear on corners voids the warranty and we have to pay for keyboard replacement. ![]() My girlfriend’s iPad Pro 11” keyboard started to get flaky so we decided to bring it to an authorized service center. Button presses sometimes doesn’t register, sometimes it types on it own with multiple characters. Edit: clarification, we are not trying to have the keyboard serviced because of the physical corner damage it’s because the keyboard is not working.
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